Click Register or Create an account on the top right of the website and follow the prompts to set up your Shopify customer account. Once registered, you can sign in to view your account details, manage your delivery information, review your orders and re-order any past orders.

If you are moving from our previous ordering system to Shopify, you may need to activate or create a new Shopify customer account using the email address associated with your centre.
Your previous order history, account settings or business pricing may not automatically transfer. If you need help accessing your account or confirming your details, please contact our team.

Yes. Shopify allows childcare centres, kindergartens, preschools and other organisations to browse products and place orders online. For larger centre orders, recurring supplies, bulk purchasing or account-specific pricing, contact our team before ordering so we can confirm the most suitable purchasing process.

Yes. Sign in to your Superstar Kids customer account to browse available products and place a new order. For products your centre purchases regularly, we recommend keeping a list of frequently ordered items or contacting our team to discuss a recurring ordering arrangement.

Superstar Kids stocks a broad range of consumables, art and craft supplies, play and learning resources, kitchenware, furniture and childcare equipment. If you cannot find a particular product on the Shopify website, contact our team. We will let you know whether it is available, can be sourced or is suitable for inclusion in a larger centre order. We also welcome visitors to our showroom in Moorabbin by appointment. Please call 1300 677 026 to arrange a time.

Our website displays current product pricing and any applicable promotions. For larger centre orders, recurring purchasing or complete fit-out requirements, please contact our team to discuss your needs. Any bulk pricing or account arrangements will depend on the products, quantities and scope of your order.

Product availability is shown on the relevant product page where stock information is available. Some art and craft products, educational resources, furniture and other items may be subject to supplier availability or back-order timeframes. If an item is unavailable or delayed, our team will contact you with the relevant information and available options. For larger fit-out or recurring orders, stock should be confirmed with our team before finalising your order.

Delivery charges are calculated based on the size, weight and nature of
your order, as well as the delivery location.

For most standard orders, delivery charges will be displayed or advised
at the time of ordering. Additional freight charges may apply to:

• Large,heavy or bulky items
• Made-to-order products
• Newcentre fit-outs or larger project orders
• Regional, rural or remote delivery locations
• Orders requiring specialised or multiple deliveries

Where additional freight charges apply, we will contact you with the
delivery cost for approval before your order is dispatched.

If you choose not to proceed with the additional delivery charge, you may cancel
the affected order before dispatch.

For deliveries, please ensure someone is available at the nominated delivery address to receive your order.

By providing a delivery address, you authorise anyone at that address to
accept the delivery on your behalf.

If no one is available to receive the order, the carrier may leave the
goods in a suitable location where permitted, leave a card or notification, or
return the goods for re-delivery. Any additional delivery or re-delivery
charges may be passed on to the customer.

If you have specific delivery requirements, such as a preferred drop-off location
or delivery instructions, please let us know when placing your order. While we
will do our best to accommodate these requests, they cannot always be
guaranteed.

Our checkout accepts the payment methods displayed at the time of purchase, which may include Visa, Mastercard and American Express.
Approved business customers may also be eligible for a business credit account. Contact our team if you would like to discuss account-based purchasing.

For standard orders, use the cart and checkout process. If you are planning a complete early learning centre fit-out, ordering in bulk or sourcing products for multiple rooms, contact our team for a tailored quote. Include your product list, room requirements, quantities and delivery location where possible.

Contact us as soon as possible with your order number and the changes you would like to make. We may be able to amend an order if it has not yet been processed, packed or allocated to a courier. Once an order has entered dispatch or a courier booking has been made, changes may no longer be possible.

All prices displayed on the website include both GST inclusive and GST exclusive pricing

Yes. We welcome recurring orders for frequently used childcare consumables and centre supplies. You can place each order through the website, or contact our team to discuss a recurring ordering arrangement, preferred products, delivery timing and any account requirements.

Superstar Kids processes and dispatches orders Monday to Friday.

For Melbourne metropolitan customers, orders received before 2 pm may be delivered the next business day, subject to product availability and courier capacity.

Orders to Geelong and the Mornington Peninsula may take an additional day or two. Delivery to regional Victoria and other Australian states generally takes 2–7 business days, depending on the location and product availability.

While we work hard to meet the estimated delivery timeframes above,
delivery dates are provided as a guide and can occasionally be affected by
circumstances outside our control, including carrier delays, severe weather,
peak delivery periods, public holidays and other unforeseen events.

If we become aware of a significant delay affecting your order, we will do our
best to keep you informed.

All products supplied by Superstar Kids are covered by
consumer guarantees under the Australian Consumer Law.

If a product is faulty, damaged on arrival, does not match
its description, or otherwise fails to meet the consumer guarantees that apply
to it, please contact us as soon as possible.

Depending on the circumstances and the nature of the issue,
we may arrange a repair, replacement, refund or other appropriate remedy in
accordance with your rights under the Australian Consumer Law.

For products that experience a major failure, you may be
entitled to choose between a replacement or refund, as well as compensation for
any reasonably foreseeable loss or damage caused by the failure.

For a minor failure, we may be entitled to repair or replace
the product within a reasonable time. If the product cannot be repaired or
replaced, you may be entitled to a refund.

To help us assess your claim, we may ask you to provide your
proof of purchase, details of the issue and photographs of the product or
packaging where appropriate.

For larger or bulky products that cannot reasonably be
returned, we may arrange an inspection at the delivery location.

Please check your order as soon as possible after it arrives.

If any items are missing or there is an issue with your order, please
contact us as soon as possible at hello@superstarkids.com.au
or 1300 677 026.

To help us resolve the issue quickly, please provide your order number
and details of the missing or damaged item.

Any claims relating to missing items should be reported within 5 business days of
delivery.

Yes, collection may be available from our Moorabbin warehouse by arrangement. Please contact us before arriving so we can confirm that your order is ready and organise a suitable collection time.
Call 1300 677 026 to arrange collection.

Returns and exchanges are subject to our current returns policy and may vary depending on the product, order status and reason for return.

Contact our team before sending anything back. Include your order number, the product name and a brief description of the issue.

Custom, assembled, clearance or special-order products may have different return conditions.

Where a refund is approved, we will generally process the
refund to the original payment method.

The timing for the funds to appear in your account may vary
depending on your payment provider or financial institution.

Where a credit has been approved instead of a refund, the
credit will be applied to your Superstar Kids account and can be used towards a
future purchase.

We understand that sometimes you may change your mind about
a purchase.

Where appropriate, Superstar Kids may accept a
change-of-mind return provided that:

• You
  contact us within 5 business days of delivery;
• The
  item has not been used or damaged;
• The
  item is in its original, saleable condition;
• The
  original packaging is intact and suitable for resale; and
• We
  have approved the return before the goods are sent back.

Change-of-mind returns are offered at our discretion and are
separate from your rights under the Australian Consumer Law.

If we approve a change-of-mind return, the cost of returning
the product to us is the responsibility of the customer. We can arrange
collection where required, with the applicable return freight and handling
costs charged to the customer.

Original delivery charges are non-refundable for approved
change-of-mind returns.

Due to their nature, certain products cannot be returned for
change of mind. These may include:

• Furniture
  and large or bulky items;
• Books
  and published materials;
• Made-to-order
  or customised products;
• Products
  supplied directly from a third-party vendor;
• Dangerous
  goods;
• Products
  that have been removed from their original packaging where the packaging
  is required for resale;
• Products
  that have been used, assembled or otherwise altered; and
• Products
  that are no longer in a saleable condition.

We will advise you if a product is not eligible for a
change-of-mind return before accepting the return.

Contact our team on 1300 677 026 or complete our fit-out enquiry form. We can discuss your requirements for a complete centre fit-out, individual room upgrade, classroom furniture, educational play equipment, storage, learning resources and centre supplies.
To help us prepare, include your location, room types, age groups, approximate quantities, preferred timeframe and any available floor plans or photographs.

Shopify is suitable for browsing and purchasing individual products and standard orders.
For a complete childcare centre fit-out, multiple rooms, bulk quantities or a coordinated furniture and resource package, contact our team for a tailored quote before placing your order. This allows us to discuss product selection, quantities, delivery requirements and any project-specific considerations.

Childcare centres can order consumables, cleaning products, nappies, art and craft supplies, educational play equipment, early learning resources, kitchenware, classroom furniture, storage and outdoor learning products.

Unless otherwise stated, Superstar Kids provides a minimum
12-month warranty on products from the date of invoice.

If you experience a product fault during the applicable warranty
period, please contact us with details of the issue. Where the warranty claim
is accepted, we may, depending on the circumstances, arrange for the product to
be repaired or replaced, or provide a refund or credit.

Our warranties are provided in addition to, and do not
limit, any rights you may have under the Australian Consumer Law.

Warranty claims may not apply where a fault or damage has
resulted from misuse, incorrect installation, modification, accidental damage
or use outside the manufacturer's intended purpose or instructions.